Senior Admission clerk - ZAH Day Hospital

ZAH Day Hospital features three fully equipped operating theatres and three wards with a total of 20 beds, designed for optimal patient comfort and efficiency. Our range of surgical disciplines includes Ear, Nose & Throat (ENT), General Surgery, Gynaecology, Plastic and Reconstructive Surgery, Urology, Ophthalmology, Orthopaedics, and Spinal Surgery.

We are seeking a professional, organised, and compassionate Admissions Clerk to join our team. As the first point of contact for patients and visitors, you will play a vital role in creating a positive and supportive hospital experience while ensuring accurate and efficient administrative processes.

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Role

The Admissions Clerk is responsible for delivering efficient, patient-centred admission services while ensuring all administrative, financial, and medical aid processes are completed accurately and in compliance with hospital policies and legal standards.

Responsibilities

Patient Admissions & Administration

· Manage pre-admissions, admissions, and confirmations efficiently

· Capture and verify patient information, medical aid details, and authorisations

· Ensure all documentation is complete, accurate, and compliant

· Submit accounts correctly to funders and manage rejected claims

· Maintain accurate patient records and filing systems

· Coordinate with wards and theatre teams for effective bed and procedure planning

Reception & Frontline Service

· Serve as the first point of contact for patients and visitors

· Provide professional, friendly, and empathetic assistance at all times

· Handle calls with excellent telephone etiquette

· Guide patients to the correct departments and assist with forms

· Ensure strict confidentiality in line with POPIA requirements

Financial Administration

· Verify medical aid benefits and explain co-payments or shortfalls

· Prepare and communicate pre-admission cost estimates

· Collect payments and manage receipting accurately

· Identify financial risks and escalate where necessary

· Support follow-up on outstanding accounts

Customer Service & Communication

· Communicate clearly with patients, families, doctors, and colleagues

· Manage expectations by providing updates on admissions and delays

· Resolve queries and complaints professionally and efficiently

· Build strong working relationships across departments

Quality, Compliance & Risk Management

· Adhere to hospital policies, SOPs, and relevant legislation

· Maintain accurate system notes and documentation

· Participate in audits and quality improvement initiatives

· Ensure a clean, organised, and professional workspace

Teamwork & Continuous Improvement

· Collaborate with the admissions team and hospital departments

· Adapt to changing workloads and patient volumes

· Identify process improvements and share ideas with management

· Stay updated on medical aid rules, billing processes, and industry changes

Education

Grade 12 or equivalent qualification

Experience and Requirements

· Previous experience in hospital admissions or medical administration (advantageous)

· Knowledge of medical aid schemes, authorisations, and billing processes

· Computer literacy and experience with hospital systems preferred

Other

Key Competencies

· Excellent customer service and patient-focused approach

· Strong communication and interpersonal skills

· High attention to detail and accuracy

· Effective time management and organisational skills

· Ability to work under pressure in a fast-paced environment

· Problem-solving and proactive thinking

· Integrity and strict confidentiality practices

· Knowledge of medical aid processes and hospital billing systems

Additional Information

Interested candidates must please submit their CV’s to recruitment@zah.co.za. Closing date 5 May 2026.

Only shortlisted candidates to be contacted. If you did not receive feedback from the hospital within four weeks of the closing date your application was unsuccessful.

ZAH Day Hospital is an equal opportunity employer.