Patient Admissions Administrator

Patient Admissions & Administration

• Process all patient admissions, pre-admissions, and discharges accurately and timeously.
• Ensure patient documentation is complete, signed, and verified in line with hospital policies.
• Confirm and capture medical aid authorisations and benefits prior to admission.
• Maintain accurate and up-to-date patient records and filing systems.
• Prepare daily theatre lists and ensure alignment with ward requirements.

Customer Service & Communication

• Act as the first point of contact for patients and visitors, providing professional and compassionate assistance.
• Maintain exceptional telephone etiquette when liaising with patients, families, and doctors’ rooms.
• Proactively manage patient expectations and communicate delays or changes effectively.
• Build and maintain strong working relationships with colleagues, nursing staff, doctors, and service providers.

Financial Administration & Risk Management

• Identify, explain, and collect co-payments and shortfalls prior to admission.
• Assist with debt collection processes by following up on outstanding accounts.
• Apply sound financial and risk management principles in line with hospital procedures.
• Maintain strict confidentiality and comply with POPIA requirements.

Quality, Compliance & Teamwork

• Ensure adherence to hospital policies, SOPs, and relevant legislation.
• Capture accurate system notes for all actions taken.
• Participate in audits, quality improvement initiatives, and training opportunities.
• Maintain an organised, clean, and compliant workstation.
• Collaborate effectively with the Admissions team and adapt to changing operational demands.