Your hospital account

For your convenience we offer resources to help you manage, pay and understand your hospital account.

Patients & Visitors


Preparing for your hospital visit

  • Information needed for your medical aid
  • What to get from your medical aid
  • What to bring

During your stay

  • Your hospital room
  • Identification
  • Valuables
  • Meals
  • Television

Discharge and feedback

Your hospital account

Your hospital account

Zuid-Afrikaans Hospital will submit your account electronically to your medical scheme after discharge.

The account will include the following:

  • Accommodation – this refers to the use of general units, specialised units as well as private rooms
  • Theatre time – this refers to the charge per minute for the time spent in theatre
  • Theatre medication and instrumentation – this refers to the medication and equipment used during an operation
  • Prosthesis, where relevant
  • Pharmacy medication – this refers to the medication or consumables used during your stay
  • Medicine taken home (TTO) – this refers to the medicine that you receive on discharge

Our Credit Control Department will contact you if your medical aid does not pay in full or if the claim is rejected. Some medical aids do not cover the entire cost of your care, resulting in a ‘patient portion’. You are responsible for the portion of the account that your medical scheme does not pay.

You may request a quote from our Case Management Department prior to your admission.

Additional accounts for allied services
Private service providers, like doctors / blood test (pathologists) and X-rays are not included in the hospital account and you should expect a separate bill from each of these private service providers.

The cashier is on the Admissions level and is open:
Monday – Friday: 7:00 – 16:00

Payments can be done at the admission desk on weekends and after hours.
Accepted methods of payment: Visa and Master cards, bank-guaranteed cheques, cash and electronic transfers.

Estimate cost
Consistent with our mission, Case Managers are available to assist you if you have questions about the charges of service or procedures you may receive from Zuid-Afrikaans Hospital.

Our Case Managers, are trained nurses who mediate each patient’s case with their respective medical aids. They undertake assessments, monitor, plan, advocate and update clinical information to medical aid funders.

You can contact them whenever you have a question about your medical aid cover in hospital. They have a comprehensive  understanding of each patient’s medical case.

Because they work closely with doctors, various wards and other allied services, they are able to keep you informed about authorisation on admission, whether medical aids cover for high cost items and relevant theatre procedures.

Our Case Managers can provide you with an estimate cost of the procedure or treatment as well and any queries regarding your invoice from the hospital.

If you have any questions, please contact them at: +27(0)12 740 1222