Visiting hours and guidelines

Visiting patients is part of the total healing process.  It encourages patients, gives hope, and provide a vision of the future. Patients want to feel supported and treasured by family and friends during hospitalisation.

Patients & Visitors


Preparing for your hospital visit

  • Information needed for your medical aid
  • What to get from your medical aid
  • What to bring

During your stay

  • Your hospital room
  • Identification
  • Valuables
  • Meals
  • Television

Discharge and feedback

Your hospital account

Visiting hours

Due to the COVID-19 pandemic, all visiting hours at the hospital has been cancelled.

Please contact the ward for more information.


Visiting guidelines

You may be requested to leave the patient’s bedside or room when doctors visit, when procedures need to be done or when a health care provider, for example a physiotherapist, needs to work with the patient. Please understand that the patient’s privacy needs to be respected. The health care providers need to work without family and visitors present.

ICU wards

  • Visitors are limited to 2 per bed at a time.
  • Only close relatives may visit the patient in the unit.
  • No children under the age of 12 may visit in the ICU.
  • Kindly restrict visit to visiting hours to ensure routine care can continue.
  • We have “lights out” between 13:00 & 15:00. Please do not visit during these times to ensure our patients rest well.
  • Please nominate a designated person to enquire regarding the patient.  This will assist us to ensure continuous patient care.
  • Kindly ensure that all valuables, including cell phones are taken home.
  • No photos may be taken of the patient in any ICU.

General wards

  • Please consider other patients in the room with you, if you are in a multi-bed room.
  • If the nursing staff needs to attend to you or other patients in the room, visitors might be requested to wait outside for a while.
  • No visitors may sit/recline on the patient’s bed during a visit. Please use the chairs or benches.
  • Unfortunately, no children under 12 years of age are allowed.
  • If your family and friends bring you flowers, please request that they bring a vase, as the wards do not have vases.

When not to visit
Patients are vulnerable to infection. We kindly ask that you refrain from visiting if you have any of the following symptoms:

  • Vomiting
  • Diarrhoea
  • Symptoms of acute respiratory tract infection including cough, sore throat, runny nose and/or fever
  • Fever within the last 24 hours
  • Conjunctivitis (eye infection or pink eye)
  • Chickenpox, shingles, measles or mumps
  • Infectious rashes or concerns of possible transmission of a communicable disease
  • If you are suffering from any of these symptoms, please see your doctor and/or delay your visit until the symptoms have cleared.