Our website address is: http://www.zah.co.za.
ZUID-AFRIKAANS HOSPITAL NPC
THIS PRIVACY STATEMENT (“PRIVACY STATEMENT”) APPLIES TO HOW WE COLLECT, USE AND PROCESS YOUR PERSONAL INFORMATION WHEN YOU USE ANY OF OUR SERVICES OR OUR WEBSITE. PLEASE READ THIS PRIVACY STATEMENT CAREFULLY. PLEASE NOTE IN PARTICULAR THE PARTS THAT ARE IN BOLD WRITING AS THESE PARTS MIGHT LIMIT OUR RISK OR LIABILITY, REQUIRE YOU TO ASSUME RISK AND LIABILITY FOR CERTAIN ISSUES, OR TO ACKNOWLEDGE CERTAIN FACTS.
Zuid-Afrikaans Hospital NPC (“ZAH”) is committed to the protection of its patients’ and the users of this website’s privacy rights, will treat all personal information collected through this website as strictly private and confidential and will ensure that personal information is collected and processed in line with the provisions of the Protection of Personal Information Act, No. 4 of 2013 (“POPI”).
Terms used in this Privacy Statement shall bear the same meaning as contained in POPI, including, inter alia, the terms “personal information”, “processing” and “consent”.
Any references herein to “user”, “you” or “your” shall be references to any user of this website, while any references to “us”, “our” or “we” shall be references to ZAH (including its employees, agents and affiliates, as applicable).
By continuing to use our website, you consent to the processing, collection, storage, retention and use of the personal information you provide for the purposes set out in this Privacy Statement, and you consent to our collection of any changes or updates that you may provide to any information you provide that is collected by us. If you do not agree to this Privacy Statement, please do not use our website.
Where you provide us with personal information relating to a third-party data subject, you warrant that you have obtained all necessary consents from such data subject, including the data subject’s consent for you to share such personal information with ZAH to process. We shall protect, store and process this personal information in the same manner and equal level of security as personal information about you.
- COLLECTION OF PERSONAL INFORMATION
ZAH collects your personal information: (a) directly from you; (b) from other organisations or third parties as appropriate and permitted by law; and (c) where lawful, by using technology to gather information in relation to your use of this website, including information regarding your operating system, browser, domain name, IP address and the like.
The collection of your personal information by means of technology, as contemplated above, may include the use of the technology known as “cookies”. “Cookies” are small text files transferred by a web server to your hard drive and thereafter stored on your computer. The types of information a “cookie” collects include the date and time you visited this website, your browsing history, your preferences, and your username. Should you wish ZAH not to collect your personal information by means of the use of “cookies”, please disable the allowance of “cookies” in your browser settings. Please however note that declining the use of “cookies” may limit your access to certain features of the website.
Personal information may be requested and collected at various locations and on various forms on the website, including but not limited to:
- the completion of any online forms contained on our website or otherwise accessed by you, such as patient admission forms, feedback forms, patient messages etc.;
- when you submit an inquiry via our website; or
- when you communicate or otherwise interact with us via our website.
You may always select not to submit personal information, however, as a result, you may not be able to access certain of our website’s features and/or functionality.
We may use a third-party company to monitor website traffic, which may, in some instances, store your information, including the personal information you submit to such third parties.
- information that you provide by filling in forms on the website;
- information about your device software and hardware, including the unique internet mobile equipment identity (IMEI), number of your mobile telephone, the unique integrated circuit card identity (ICCID) number of your SIM cards in your device, your email address, IP address, mobile phone number;
- your geographic location information based on your mobile network operator’s tower details, GPS (Global Positioning System) and/or WIFI communications network location;
- the date and time, country and the IP address of the device from which you connect to our website;
- information that we may ask you for if you report a problem with our website;
- details of your visits to our website (including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access); and
- if you contact us, we may keep a record of that correspondence.
This Privacy Statement and the content provided and/or made available on our website are regulated by or subject to POPI and it is not intended that any provision of the terms herein contained contravene any provision of POPI. Therefore, all provisions herein must be treated as being qualified, to the extent necessary, to ensure that the provisions of POPI are complied with.
No provision herein:
- does or purports to limit or exempt us from any liability (including, without limitation, for any loss directly or indirectly attributable to our gross negligence or wilful default or that of any other person acting for or controlled by us) to the extent that the law does not allow such a limitation or exemption;
- requires you to assume risk or liability for the kind of liability or loss, to the extent that the law does not allow such an assumption of risk or liability; or
- limits or excludes any warranties or obligations which are implied herein by POPI, or other applicable laws, to the extent that the law does not allow them to be limited or excluded.
- PROCESSING AND USE OF PERSONAL INFORMATION
ZAH will only process your personal information in a manner that is adequate, relevant and not excessive in the applicable circumstances. The processing of your personal information will be done for a purpose compatible with the reason for which it was collected, unless agreed to otherwise or as permitted by law.
ZAH may use your personal information to, inter alia:
- meet its obligations and responsibilities to you, including for the purposes of performing in terms of any agreements entered into between yourself and ZAH;
- enhance your experience and use of this website, measure the effectiveness of the website and information contained thereon and deliver relevant website content to you;
- communicate with you and respond to any queries you may make, including as requested by you or otherwise necessary in respect of any agreements concluded by yourself and ZAH;
- process your personal information for ordinary business purposes, including in respect of any agreements concluded between yourself and ZAH or any services to be provided by ZAH to you;
- manage ZAH’s relationship with you, including notifying you about any changes to this Privacy Statement, asking for your feedback or otherwise;
- administer and protect ZAH’s business and this website; and/or
- comply with applicable laws.
Please note that ZAH may process your personal information without your knowledge or consent, in compliance with applicable laws.
Kindly note that any further applicable terms and conditions stipulated in further agreements concluded between yourself and ZAH, or otherwise contained in applicable documents in relation to yourself and/or ZAH, shall find application in relation to the processing of your personal information by ZAH (to the extent applicable) in addition to this Privacy Statement.
Should you be admitted to ZAH, as a patient, ZAH may process your personal information (including special personal information) for the purposes of your admission (including for any credit review purposes) and medical care. This may include the disclosure of your personal information to relevant third parties – such as agents, affiliates, service providers, healthcare professionals, specialist medical practitioners, medical aids and governmental or regulatory authorities.
- DISCLOSURE OF PERSONAL INFORMATION
ZAH will only disclose your personal information if: (a) it is required by law, any legal process or a regulatory authority; (b) there is a public duty to disclose such personal information; (c) a legitimate interest requires such disclosure; (d) it is required in order to perform under any agreement concluded between ZAH and yourself; and/or (e) you consent to such disclosure.
Notwithstanding the generality of the above, ZAH may share your personal information with, inter alia: (a) its third-party service providers; (b) within its group of companies; (c) with partners or agents involved in delivering any services to you; (d) debt collection agencies; and/or (e) law enforcement agencies, regulatory authorities or public authorities (as required by law). Aforementioned disclosures will take place in line with the provisions of POPI.
ZAH requires all third parties to respect and protect the integrity of your personal information and we will not sell, rent or trade your personal information to any third party.
- THIRD PARTIES
The website contains content and may contain links to third-party websites, through which third parties may gain authorised or unauthorised access to your personal information. These terms and conditions do not apply to the collection, processing or use of personal data that you have communicated to third parties. It is in your best interest to acquaint yourself with the rules of personal data protection, and the protection of privacy applied by third parties.
Your personal information will be treated as confidential and collected, processed and stored in a manner that ensures the integrity thereof. ZAH implements generally acceptable standards, procedures and processes in order to protect your personal information from loss, unauthorised access and/or destruction. Aforementioned includes the necessary physical, technological and procedural safeguards.
Should any suspected data security breaches take place, relating to your personal information, ZAH will notify you and any applicable regulatory authority in respect thereof (to the extent legally required).
Please note that the security of personal information transmitted over the internet can however never be fully guaranteed, except if such transmission has been fully encrypted. ZAH therefore does not accept responsibility for any loss of, unauthorised access to or destruction of your personal information outside of its control.
- STORING OF PERSONAL INFORMATION
All personal information collected by ZAH is stored securely, with the necessary safeguards put in place to protect its integrity and confidentiality.
Personal information will be deleted or destroyed if it is no longer needed by ZAH for the purpose for which it was collected or subsequently processed. Please see paragraph 11 (How long do we keep your personal information?) below, for further information in respect of applicable retention periods.
- WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU ASSERT YOUR RIGHTS?
If you have declared your consent regarding certain collecting, processing and use of your personal information, you can revoke this consent at any time with future effect. Further, you can object to the use of your personal information for the purposes of marketing without incurring any costs other than the transmission costs in accordance with the basic tariffs.
Pursuant to the applicable data protection laws you have the right to: (i) request access to your personal information; (ii) request rectification of your personal information; (iii) request erasure of your personal information; (iv) request restriction of processing of your personal information; (v) request data portability; (vi) object to the processing of your personal information (including objection to profiling); and (vii) object to automated decision making (including profiling).
To exercise your rights please contact us as stated under paragraph 15 (Questions and further information) below.
In case of complaints, you also have the right to lodge a complaint with the competent data protection supervisory authority.
ZAH may communicate with you via the personal information provided by yourself (such as telephone numbers or email addresses) for the purposes of communicating important, necessary or relevant medical and related information to you, announcements, the provisions of further information, and the like.
You may contact ZAH at email@example.com should you wish to unsubscribe from any of the above general communications. Please note that it is not possible to unsubscribe from communications specific to agreements entered into between yourself and ZAH and/or otherwise pertaining to medical services rendered to you by ZAH or in relation to any past or upcoming medical procedures.
- HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
Your personal information will be retained as long as necessary (i) to provide you with any relevant services, (ii) pursuant to any agreements concluded between yourself and ZAH and (iii) as may otherwise be required in law.
The necessary, appropriate retention periods in respect of your personal information shall be determined with due regard being had to the amount, nature and sensitivity of your personal information, as well as the potential risk of or harm from any loss, unauthorised use or disclosure of your personal information.
Once our relationship has come to an end, we will either delete your personal information or anonymize your personal information, unless statutory retention requirements apply (such as for taxation purposes).
We may retain your personal information after the termination of our relationship if your personal information is necessary to comply with other applicable laws or if we need your personal information to establish, exercise or defend a legal claim, on a need-to-know basis only. To the extent possible, we will restrict the processing of your personal information for such limited purposes after the termination of the contractual relationship.
- MODIFICATION AND DELETION OF PERSONAL INFORMATION
You are legally entitled to request the modification or deletion of your personal information at any time. Modification or deletion of data shall be effected on the basis of an appropriate written notice addressed to ZAH in accordance with paragraph 15 (Questions and further information) below.
- UPDATES AND AMENDMENTS TO THIS PRIVACY STATEMENT
ZAH reserves the right, at any time, for any reason in our sole discretion and without prior notice or liability, to change, modify, amend and/or update this Privacy Statement. Therefore, you should review this Privacy Statement before submitting any information to us.
We will collect, store, use and share your personal information in a manner consistent with the Privacy Statement in effect at the time you submitted the information, unless we receive your consent to the new or revised policy.
- GOVERNING LAWS
Your use of this website, including any claims or disputes arising therefrom, and this Privacy Statement, will be governed by the laws of the Republic of South Africa.
- QUESTIONS AND FURTHER INFORMATION
Should you have any questions, requests or complaints regarding this Privacy Statement or requests for any further information relating to the processing of your personal information by ZAH, please direct such questions, complaints or requests to firstname.lastname@example.org